Manzanillo
Cruise Ship Trips and our entire team work very hard to ensure that you
receive the best vacation day-trip for your money, and the finest treatment in
the industry. Our belief in the quality of tours is so strong we offer a
100% satisfaction guarantee. If you are dissatisfied with any tour or
attraction purchased from our site, or you believe it was not what we
represented, please contact us, and we promise to work directly with
all parties involved to determine
a fair solution.
Your business is important
to us, and we hope you will remember your experience with our company when you
return for a longer stay in our magnificent seaside resort town. Whether you are
just
one person or a large group, we will strive to provide you with the best
service under the Manzanillo sun! If you have any questions about our shore
excursions, please feel free to e-mail. Happy sailing to your next
destination!
Refund policy for
cruise ship passengers: If your cruise ship does not dock in Manzanillo, a
full refund will be sent to you through Pay Pal. If the ship docks, but on a
different day, we will honor the tour for that day. If the ship docks late, we
will adjust the tour accordingly, and have you back in time to depart. If you
are a no show for any reason, no refund. If you are more than 15 minutes late
for the designated meeting time, the tour will leave without you, and no refund.
Disembark as soon as you are allowed to do so, or as close to
8:30 a.m.
Manzanillo time as possible.
As you disembark the ship, walk down the dock to the gate. There will be
numerous tour guides holding up signs by the gate, including the guide for the
trip you have signed up for. Our signage with have the name of
the tour, and your name below. There may be more than one tour listed on the
sign.
Depending
on the cruise ship you are on,
Manzanillo time can be one hour later than ship time, and two hours later than
California
(Pacific) time. In other words, if it is
8:30 Manzanillo time, it is
6:30 CA time. Last season, it was our experience that your ship’s purser did not
always announce that it is okay to disembark, causing many people to miss their
tours. It is your responsibility to know what time it is. Some cruise ship
passengers have left more than an hour late, causing those that were on time to
be irritated and frustrated. For all our surf lesson clients, please disembark
at 10 a.m. Manzanillo time whether an announcement has been made or not,
provided you are able to do so. To check Manzanillo time, go to
www.gomanzanillo.com and look for the green banner near the top.
Susan, Carlos, Fernando, Jonathan, Jerry, Federico, Dani, Alan, and Arturo, Owners and Tour Team
(We speak English with enthusiasm!)
Manzanillo
Cruise Ship Trips
info@gomanzanillo.com
To phone Susan from the U.S. or Canada: 011-52-314-120-2667
Office phone: 011-52-314-333-3678
Offices located inside Scuba Shack, Km. 15 (15000) Blvd. Miguel de la Madrid,
Santiago
Manzanillo 2011-12 Season
